This Privacy Policy describes how Mona City Highrise Welfare Society ("we", "our", "us") collects, uses, and protects your personal data through our website, ERP and resident mobile application. By using our platform, you agree to the terms outlined in this Privacy Policy.
We collect resident information required to provide society services, including name, flat details, phone number, email, emergency contact, complaints, invoices, receipts and payment records. The mobile app uses a secure session token after OTP login. It may also collect a push-notification device identifier when notifications are enabled.
We use your personal data to provide services, improve customer experience, prevent fraud, and conduct marketing research. You can opt out of marketing communications.
We share data only with service providers required to operate society services, such as OTP/WhatsApp delivery, payment processing and OneSignal push notifications, or when required by law. We do not sell resident personal data.
We take security measures to protect your data. However, no online transmission is completely secure, and you are responsible for safeguarding your account credentials.
You can submit a deletion request at https://mchrws.com/account-deletion. App sessions and eligible profile data will be removed after verification. Society accounting, invoice, receipt, complaint and statutory records may be retained where legally or operationally required.
You can access, update, or delete your personal data through our platform's settings.
By using our platform, you consent to data collection and usage as per this policy. You can withdraw your consent by contacting us.
We may update this Privacy Policy. Please check regularly for updates.
Name: Mona City Highrise Welfare Society
Address: Mona City Homes, Sector 115, Kharar
Contact: 90567 78088
Time: Monday - Friday (9:00 - 18:00)