Sign in
At Resident Login, enter your registered mobile number and sign in with a password or OTP. Residents and tenants use the same portal.
MCHRWS · Visual app guide
Your home.
Your society.
One app.
Separate, practical guides for residents and tenants. See where every service is, what it does and how to use it, alongside real app screenshots.
Screenshots were captured directly from the app using a demo account. Names and bills are fictional; published Society Library documents are original society records.
Manage gate accessRespond to visitors, create passes and review visit history on your phone.
Understand your billsCheck maintenance, genset usage, outstanding amounts and available receipts.
Keep household recordsManage family, tenant, vehicle and household staff details.
Stay connectedRead notices and GBM Minutes, use Society Wall, vote and send suggestions.
No topic matched. Try another term or a button name from the app.
Start here
Get started in three steps
The app’s buttons are in English. This guide uses their exact names so you can follow each path on your screen.
Home and All Services
Home has shortcuts for everyday tasks. Tap the four squares at the top right to open All Services.
Bottom navigation
Home, Gate, Bills, Complaint and Search are available at the bottom of the main screens.
Real app walkthroughs
Watch the app in action
Short mobile recordings captured from a fictional demo account. No payment, approval or document was submitted while recording.
Gate and visitor history
The path from Home to a waiting request and previous visits.
Maintenance and genset bills
Where to find both bill tabs and available receipts.
Tenant documents
The path from a tenant record to the document upload form.
For flat owners and residents
The complete resident guide
Manage your flat and household, use services and read the society’s published information. Every topic includes steps and a matching app screenshot.
01 · Getting started
Sign in and open your dashboard
Use your registered mobile number to sign in with a password or OTP. Home brings your flat, alerts and everyday services together.
- Open Resident Login and enter your registered mobile number.
- Sign in with your password or choose Login with OTP.
- On Home, open My Home to check your linked flat. Tap the four squares at the top right for All Services.
The bottom navigation gives you quick access to Home, Gate, Bills, Complaint and Search.
Open this screen in the app
02 · Your household
Add a tenant
Send a tenant request from the app with their contact details and occupancy dates.
- Open Home → Tenant & Family Details → Tenant Section.
- In Add Tenant, enter the name, mobile number, email, move-in and move-out dates, and rent dates.
- Add the agreement number and any notes, then tap Save Tenant.
- Check the approval and active status under Tenant Records.
A new tenant becomes active after the society office approves the request.
Open this screen in the app
03 · Verification
Add tenant members and documents
Keep the tenant’s household details, agreement, police verification and ID proof with the tenant record.
- In Tenant Section, choose Tenant Member, select the tenant and save the member details.
- Open Upload Document and select the tenant.
- Choose Document Type, enter the expiry date if needed, attach a PDF or image, then tap Upload Tenant Document.
- Review the entries and verification status under Tenant Members and Tenant Documents.
The screenshot uses a fictional approved tenant and household member.
Open this screen in the app
04 · Family
Add family members and emergency contacts
Keep your flat’s household record current with each member’s name, relationship and mobile number.
- Open Tenant & Family Details → Family Section.
- In Add Family Member, enter the name, relationship, mobile number and age.
- Select Emergency when applicable, then tap Save Family Member.
- Use Edit or Delete in Family Details to manage an entry.
A family member’s registered mobile number may also be used for OTP login.
Open this screen in the app
05 · Parking
Register a vehicle and check parking details
Link your car, bike or scooter to your flat so it can be identified in gate and society records.
- Open Home → My Vehicle or All Services → Vehicles & Parking.
- Enter the vehicle type, registration number and owner name, then tap Add Vehicle.
- Review your vehicles below; use Edit or Delete when needed.
- For parking allocation or sticker information, contact the office through Society Contacts.
This screen lists vehicles. It currently does not show a resident control to request a parking slot or sticker.
Open this screen in the app
06 · Household help
Find or add a maid, car washer or cleaner
Search the staff directory and request to link a worker to your flat.
- Open Home → Maid Directory.
- Search by name, mobile number or category, then choose Add to My Flat for an existing worker.
- For a new maid or car washer, tap Add My Maid / Car Washer.
- Enter the name, mobile number, category and notes; submit the request and check its verification status here.
Household staff records and society garbage collection appear on separate screens.
Open this screen in the app
07 · Security
Respond to gate requests and create visitor passes
Check a visitor’s name, type, gate and photo when available before you respond.
- Tap Gate in the bottom navigation and open a waiting request.
- Choose Approve for an expected visitor, Deny to refuse entry, or Leave at Gate for an item to remain there.
- Use Create Visitor Pass to register a guest in advance.
- Open History for past visits and Alert Settings for household notifications.
A visitor photo appears only if gate staff attached one to the request.
Open this screen in the app
Gate · History
Review visitor history and alerts
See earlier gate requests and manage available visitor notifications.
- Tap History at the top of Gate Approvals.
- Review earlier requests and entry statuses in Visitor History.
- Return to Gate Approvals and open Alert Settings.
- Choose which household members receive visitor alerts, then save the available settings.
08 · Payments
View maintenance, genset bills and receipts
Find your flat’s invoices, outstanding amounts, payment history and available receipts in Bills.
- Tap Bills in the bottom navigation. Check invoices and due amounts in Maintenance.
- Open Genset to see meter usage and genset bills.
- Open Download Receipts for available receipts.
- Tap Details on an invoice for its breakdown and payment summary.
Pay Now opens the official payment flow. The guide’s demo account is for viewing the screens.
Open this screen in the app
Bills · Genset
Check genset usage and its separate bill
Genset usage and invoices are shown on their own tab, separate from maintenance.
- Open Bills and tap the Genset tab.
- Check the reading and units under Meter & Usage.
- Review the total, paid and pending amounts in Payment Summary.
- Scroll to Genset Payment History for earlier payments.
09 · Helpdesk
Raise and track a complaint
Report maintenance, cleaning, security or common-area issues and follow their progress.
- Tap Complaint below or open Home → Complaints.
- Choose a category, describe the issue, add any available photo or details, and submit.
- Use All, Active and Closed to filter your tickets.
- Open a ticket to check its reference number, status and resolution updates.
The demo screenshot shows a fictional corridor-light complaint in progress.
Open this screen in the app
10 · Daily service
Check garbage collection and sweeper updates
See today’s collection status, expected time, gate and in/out activity.
- Open Home → Garbage Collection.
- Check today’s collector, time and area on the status card.
- If collection was missed, add a note and tap Report Not Collected.
- Use the separate Maid Directory for maid or car-washer records.
11 · Community
Use the Society Wall
Read neighbourhood updates, share useful posts and join community discussions.
- Open Home → Society Wall.
- Tap What’s on your mind? to write a post and attach a photo if needed.
- Use React, Comment, Save or Share on posts.
- Browse Latest, Popular and category filters. Use Report for an inappropriate post.
12 · Participation
View polls and cast a vote
Read the choices in an active poll, submit your choice and see a recorded vote.
- Open All Services → Polls & Voting.
- Read the poll question and its available choices.
- Select an option in an active poll and submit your vote.
- Opinion polls posted on the Society Wall may also appear there.
The demo screenshot shows a fictional poll with a vote already recorded.
Open this screen in the app
13 · Your feedback
Send a suggestion or app feedback
Share an idea for a service, general feedback or an issue with the app.
- Open All Services → Suggestions.
- Choose Suggestion, Complaint, App Feedback or Other as the category.
- Write your message and tap Submit.
- For an issue that needs maintenance follow-up, use Complaints instead.
14 · Official records
Read GBM Minutes, by-laws and society rules
Society Library gives you access to documents published by the society.
- Scroll to Society Library on Home or open All Services.
- Open GBM Minutes to see the meeting date and venue.
- Open the PDF from a meeting record when one is available.
- Use the separate By-Laws and Society Rules sections for those documents.
The August 2026 meeting title, date and venue shown here come from the society’s published record. Open the meeting record for any available PDF.
Open this screen in the app
Society Library
Read the published By-Laws
Read the original sections of the society’s published By-Laws in the app.
- Open Home → Society Library → By-Laws.
- Read the published sections on common areas, sanitation, parking and other topics.
- Scroll through the full document.
- If a reading acknowledgement appears, record it after reading.
Society Library
Read the published Society Rules
Find the society’s published Hindi and English rules in this section.
- Open Home → Society Library → Society Rules.
- Read rules on gate timings, tenant entry, parking and other topics.
- Scroll through the full document.
- If a reading acknowledgement appears, record it after reading.
15 · Society accounts
Find the maintenance defaulter list
Home includes a shortcut to the published maintenance outstanding list.
- Scroll to At a glance on Home.
- Open Defaulter List of Maintenance.
- Read the published outstanding maintenance summary.
- For your flat’s exact invoices, open Bills.
16 · Updates
Find notices, contacts and search
Stay informed about official announcements, events and useful contacts.
- Open Home → Notice for published notices and events.
- Open Society Contacts for office and emergency numbers.
- Use Search in the bottom navigation to find a service or information.
- Tap the bell icon to see notifications for your account.
Society directory
Call the office or an emergency contact
Society Contacts lists the published office and emergency numbers.
- Open Home → Society Contacts.
- Check the Emergency and Society Office sections.
- Tap an available contact link to call a number.
- Ask the office about parking allocation, stickers or record corrections.
17 · My Profile
Update your profile and emergency contact
Check your name, registered mobile number, flat and emergency contact in one place.
- Open All Services → My Profile.
- Review the current details in Profile.
- Fill in the editable fields and emergency contact under Update Profile.
- Tap Save Profile and check Profile Update Requests below.
18 · Security
Set or change your app password
Use App Password to create a password for sign-in or replace your existing one.
- Open All Services → App Password.
- Enter a new password and confirm it.
- Tap Save password.
- Next time, sign in at Resident Login with your registered mobile number and new password.
Do not share your password with anyone.
Open this screen in the app
19 · Security
Check signed-in devices and log out
Sign out when you finish using a shared phone or browser.
- Open All Services.
- Check your active sessions in Logged-in Devices.
- Tap All Services → Logout.
- You will return to Resident Login.
For approved tenants
A separate guide for tenants
Tenants can sign in with their registered mobile number and use services for their linked flat. Available screens and records depend on society approval and account data.
01 · Tenant login
Open your tenant dashboard
An approved tenant signs in through the same portal with their registered mobile number and sees services for the linked flat.
- Enter the tenant’s registered mobile number on Resident Login.
- Sign in with a password or OTP.
- On Home, check the linked flat, dues, visitor alerts and service shortcuts.
- Tap the four squares at the top right for All Services.
02 · Household
Review your tenant record and members
Tenant & Family shows the linked flat’s tenant records, members and documents.
- Open Home → Tenant & Family Details.
- Check your approval and occupancy status in Tenant Section.
- Use Tenant Member to add someone living with you.
- Use Upload Document to send a rent agreement or ID proof for verification.
Confirm tenant record changes and approvals with the society office.
Open this screen in the app
03 · Visitors
Manage guests at the gate
Visitor requests for your linked flat appear under Gate.
- Tap Gate in the bottom navigation.
- Check the visitor’s name, type and gate, then choose Approve, Deny or Leave at Gate.
- Use Create Visitor Pass for a guest you expect.
- Open History and Alert Settings for earlier visits and notifications.
04 · Bills
Check maintenance and genset dues
Available invoices and payment information for the flat are visible from a tenant login.
- Tap Bills below and check the maintenance invoice.
- Open Genset to see meter usage and its bill.
- Tap Details for the breakdown.
- Open Download Receipts for available payment receipts.
05 · Parking
Add a vehicle you use
Link a vehicle you use to the flat’s record.
- Open Home → My Vehicle.
- Enter the type, registration number and owner name, then tap Add Vehicle.
- Review the entry in the list and use Edit when needed.
- For a parking slot or sticker, ask the office through Society Contacts.
06 · Daily help
Find staff and check garbage collection
Find a verified worker, link them to the flat and check the daily collection status.
- Search for staff under Home → Maid Directory.
- Use Add to My Flat for a worker already in the directory.
- Use Add My Maid / Car Washer to send a new worker for verification.
- Open Home → Garbage Collection to see the collector’s arrival time.
07 · Community
Use complaints, the wall, polls and suggestions
Tenants can follow day-to-day issues for their flat and read community updates.
- Raise an issue under Complaint and follow its status.
- Read Society Wall posts; react or comment where available.
- Open All Services → Polls & Voting to see current polls.
- Send feedback under Suggestions, and read published updates in Notices and GBM Minutes.
08 · Account
Find profile, password and logout
More Services gives access to the linked flat’s profile and your login settings. Your tenant details are under Tenant & Family.
- Open All Services → My Profile to see the linked flat’s profile.
- Open Tenant & Family Details for your tenant name and registered mobile number.
- Set your own password under App Password.
- Tap Logout when you finish on a shared phone.
Frequently asked questions
Questions about the whole app
Browse six sections covering the app’s main services. Each answer links to detailed steps and a matching screenshot.
Sign-in, Home and account
How do I sign in to the resident app?
Enter your registered mobile number on Resident Login. Sign in with a password or Login with OTP. Home then shows your linked flat and key shortcuts.
View detailed steps ↗How do I switch homes if my mobile is linked to more than one flat?
Open My Home on Home. If multiple flats are linked to your account, use Switch Home to select the right one.
View detailed steps ↗Where do I find notifications?
Tap the bell at the top of Home or open All Services → Notifications for visitor and other account alerts.
View detailed steps ↗How do I quickly find a bill, notice or service?
Tap Search in the bottom navigation or open All Services → Smart Search. Enter at least two characters to find bills, receipts, complaints, notices, staff and members.
View detailed steps ↗How do I update my profile or emergency contact?
Review your details under All Services → My Profile. Enter changes in Update Profile, tap Save Profile and check the status under Profile Update Requests.
View detailed steps ↗How do I set or change my password?
Open All Services → App Password, enter and confirm a new password, then tap Save password. Use the new password with your registered mobile next time.
View detailed steps ↗Where are signed-in devices and Logout?
Open All Services → Logged-in Devices for login history. Tap All Services → Logout when finished, especially on a shared phone.
View detailed steps ↗Tenants, family, vehicles and staff
How does a resident add a tenant?
Open Home → Tenant & Family Details → Tenant Section → Add Tenant. Enter the name, mobile number and occupancy dates, then check approval in Tenant Records.
View detailed steps ↗Can a tenant sign in as soon as the request is saved?
The society office must approve the tenant request. Check approval and active status in Tenant Records before the tenant signs in with their registered mobile.
View detailed steps ↗How do I add someone living with a tenant?
Open Tenant Member in Tenant Section, choose the tenant and save the member’s name, relationship and other details. The entry appears under Tenant Members.
View detailed steps ↗Where do I upload a rent agreement, police verification or ID proof?
In Tenant Section → Upload Document, choose the tenant and Document Type. Attach a PDF or image, then check verification status under Tenant Documents.
View detailed steps ↗How do I add a family member or emergency contact?
Open Tenant & Family Details → Family Section → Add Family Member. Enter the name, relationship and mobile number; select Emergency when applicable. Use Family Details to edit or delete an entry.
View detailed steps ↗How do I add, edit or delete a vehicle?
Open Home → My Vehicle, enter the type, registration number and owner name, then tap Add Vehicle. Use Edit or Delete in the vehicle list.
View detailed steps ↗How do I get a parking slot or sticker?
My Vehicle shows your vehicle record. There is no separate parking slot or sticker request button shown; ask the office through Society Contacts.
View detailed steps ↗How do I link a maid or car washer to my flat?
Search Maid Directory and choose Add to My Flat for an existing worker. For someone new, submit their details through Add My Maid / Car Washer and check verification status.
View detailed steps ↗Gate and daily services
What do I do when a visitor arrives at the gate?
Open Gate and check the waiting request. Choose Approve for an expected visitor, Deny to refuse entry or Leave at Gate for an item to remain there.
View detailed steps ↗How do I create a visitor pass in advance?
Under Gate → Create Visitor Pass, enter the visitor name, type, gate and valid time. Your passes appear under My Visitor Passes.
View detailed steps ↗Why is there no photo on a gate request?
A photo appears only when gate staff attached it to the request. Check the name, visitor type and gate details before responding.
View detailed steps ↗Where can I see earlier visitors and change gate alerts?
Open History in Gate Approvals for past visits. Use Alert Settings for available household visitor notification settings.
View detailed steps ↗How do I check garbage collection or report a missed visit?
Open Home → Garbage Collection for today’s status and expected time. If collection was missed, add a note and tap Report Not Collected.
View detailed steps ↗Bills, payments and help
Where can I see my maintenance bill and pending amount?
Open Bills → Maintenance. Check the invoice due date and amount; tap Details for the charge breakdown and payment summary.
View detailed steps ↗Where are genset meter readings and bills?
Open Bills → Genset for Meter & Usage, bill amount and Payment Summary. Earlier payments appear under Genset Payment History.
View detailed steps ↗Why can’t I see a receipt yet?
Bills → Download Receipts shows receipts for fully paid society bills. A pending or partially paid bill will not have a receipt there yet.
View detailed steps ↗What happens when I tap Pay Now?
Pay Now opens the official payment flow. After payment, check the bill status and available receipt under Bills.
View detailed steps ↗How do I raise a complaint and track its status?
Open Complaint below, choose a category and submit the issue details. Check the ticket and resolution updates with All, Active and Closed filters.
View detailed steps ↗When should I use Suggestions instead of Complaints?
Use Complaint for an issue that needs action and follow-up. Open All Services → Suggestions for an idea, general suggestion or app feedback.
View detailed steps ↗Society updates and documents
How do I post or comment on the Society Wall?
Open Home → Society Wall. Create a post with What’s on your mind?; you can React, Comment, Save or Share other posts.
View detailed steps ↗How do I vote in a poll?
Open All Services → Polls & Voting, choose an option in an active poll and submit your vote. Your recorded choice appears there afterward.
View detailed steps ↗Where are GBM Minutes and meeting PDFs?
Open Society Library → GBM Minutes on Home. Check the meeting date and venue, and open the PDF from the meeting record when available.
View detailed steps ↗Where can I read the Society By-Laws?
Open Society Library → By-Laws for published sections. Record a reading acknowledgement if one is shown after you read them.
View detailed steps ↗Where can I read Society Rules?
Open Society Library → Society Rules for published rules about gate timings, tenant entry, parking and other topics.
View detailed steps ↗Where is the maintenance defaulter list?
Open Defaulter List of Maintenance under At a glance on Home. Use Bills for the exact invoices and dues for your own flat.
View detailed steps ↗Where do notices and events appear?
Open Home → Notice for published society notices and events. Account alerts appear under the bell icon.
View detailed steps ↗Where are office and emergency numbers?
Open Home → Society Contacts for office and emergency sections. Tap Call when a number is available.
View detailed steps ↗For tenants
How does a tenant open their dashboard?
An approved tenant signs in at Resident Login with their registered mobile number and a password or OTP. Home shows the linked flat and available services.
View detailed steps ↗Where can a tenant see their record, members and documents?
Open Home → Tenant & Family Details → Tenant Section for your record, occupancy status, members and documents. Use available forms to send member or document details.
View detailed steps ↗How does a tenant respond to a guest at the gate?
Open Gate for a waiting request at the linked flat and choose Approve, Deny or Leave at Gate. Use Create Visitor Pass for an expected guest.
View detailed steps ↗How can a tenant see maintenance and genset dues?
Open Bills and switch between Maintenance and Genset. Use Details for bill breakdowns and Download Receipts for available receipts.
View detailed steps ↗How does a tenant add a vehicle?
Open Home → My Vehicle and enter its type, registration number and owner name. Ask the office through Society Contacts about parking allocation or stickers.
View detailed steps ↗Where can a tenant find staff and garbage collection status?
Search Maid Directory or link a worker to your flat. Open Garbage Collection for today’s collector status.
View detailed steps ↗How can a tenant use complaints, polls and community updates?
Raise an issue under Complaint and browse available updates in Society Wall, Polls & Voting, Suggestions, Notices and GBM Minutes.
View detailed steps ↗Where are a tenant’s profile, password and Logout?
Use Tenant & Family Details for tenant information. All Services contains My Profile, App Password and Logout. Ask the resident or society office to correct tenant details.
View detailed steps ↗Open your account
Have your registered mobile number and password or OTP ready. To correct a detail, check My Profile or reach the office through Society Contacts.